One of the cool things that MOSS offers is the ability to display the people search results ordered by social distance. You can see what result format was returned by looking at the search action links web part:
The default people search results view can be changed in the Core results web part:
The MSDN SharePoint blog has a detailed post which outlines how the colleague connections are formed:
- Immediate colleagues which are formed using the manager profile field.
- Colleagues added by you
- Suggested colleagues
It’s also an interesting read to find out some small details like:
- The first 3 pages of search results are grouped by colleague-ness: first your colleagues appear, then colleagues of your colleagues, then everyone else.
- Within each group, the ordering is still by relevance.
- When paging through results, another 3 pages of results will be grouped once you reach page 4, then page 7, etc.
Overall I think the feature works extremely well, although I’ve seen some users struggle with the feature, these users were typically expecting the results to be in alphabetical order like their previous pre-MOSS system. While I don’t agree with the concept since the results are returned by relevance (but in a social context) it is possible to sort the results alphabetically, Paul Galvin has posted some XSLT that does this. Remember that this is done outside of the search engine itself, so the XSLT is only going to sort the results per page. So its possible to have page 1 contain 10 results ordered alphabetically, then page 2 will contain 10 results that are again sorted alphabetically, which might cause problems to some users.
I think ultimately these users just need a little bit of training to understand the social distance format. Just like any search engine if you don’t get the results you are looking for on the first page, I really think you need to refine your search. If your just looking for a colleagues details the social distance is fantastic and saves lots of time, my experience is that I use the people search 90% of the time to find colleagues, of course your situation may be different.